App is unable to update/install.

[MunchersMail]

The Apple FitBit app was updated overnight, but since that I am continually getting a message (eventually) to say that "We are unable to update / install one or more apps.  Please try again".   The communication between the fitbit device and the app seems to be fine so I am not sure what this is referring to.   What do I need to do?  Is this a glitch with the update?   Thanks

Moderator Edit: Clarified Subject.

[RedBP2004]

I have been having the exact same message since yesterdays update. I've no idea what isn't updating or how to fix.  Maybe its a software error within the app and they will update it to fix the error message.

[Lenifer]

I’m also having the same issue since the update - very annoying. Please help or fix Fitbit!

[Xerocypher]

Same here. Not sure what this is about. My Fitbit app on iOS updated yesterday too.

[MarcoGFitbit]

Hello @MunchersMail, @RedBP2004, @Lenifer and @Xerocypher, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you for a screenshot of the issue you're getting so we can check this further. Additionally, please try to restart your phone and then open the Fitbit app. 

Thanks for your patience and understanding, we'll be waiting for your reply. 

[RedBP2004]

Did a restart and still got the error messag

[SieU]

I receive the same message, even when the app isn’t open, it shows on my phone’s lock screen. (Can’t get the screenshot to upload) 

[Lenifer]

I updated my iOS in settings/general/software update and then deleted and reinstalled the Fitbit app. So far that seems to have worked 

[MunchersMail]

Sorry, I cannot screen shot as security protocols I have running on the phone block this functionality. However they do not affect the running of the app itself - in case you thought this might be contributing to the problem.

I can confirm that I have both restarted the phone, and I have reinstalled the app, neither of which have remediate the issue.

Please help - it is really annoying

Thanks

Sent from my iPad

[SieU]

I have further updated my iOS software, deleted and reinstalled app, and rebooted my Fitbit, still no joy

[Xerocypher]

Here's the screenshot from my app as requested. 

[MunchersMail]

I too have updated my iOS, uninstalled and reinstalled the app and rebooted Fitbit but the problem persists

[Hollieashaw]

I am also experiencing this issue

[nuttmeg012]

I’ve been having the same problem for the past several days. 

[Arupp224]

I am having the same issue.   

I did send a screen shot of what it keeps saying in an email this am.   Also did try turning the phone off and then restarting and still its happening.  Seems since I got the Charge 3 I have had many issues that still arent resolved.  

[Shutterpups]

I have been having the same issue since updating the Fitbit app on Wednesday (Jan. 23) morning. My iOS and Fitbit firmware are both up to date. 

[SunsetRunner]

I've been having the same message pop up every morning for the past week or so as well.

[KateFitbit]

Hi everyone - thanks for posting about this. I have alerted the team. Can you confirm if you log out and log back in it still returns? 

[Shutterpups]

I can confirm that logging out and back in again doesn’t change the situation.

[MunchersMail]

Logging out and in again didn’t make any difference I’m afraid

Sent from my iPad