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App keeps logging me off

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‎11-01-2017 08:41

‎11-01-2017 08:41

Good day, since i have updated my app, i keep getting logged out which is messing with my sleep patterns, also i frusting when you have to keep logging in to view your info through out the day! Please advise why is happening?

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‎11-02-2017 07:56

‎11-02-2017 07:56

Hello @Nick2213, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, our team is aware of this situation and is currently working towards a prompt and proper resolution for this issue that's affecting some users. Please keep an eye on this post, that serves as the official thread for this issue which will be updated once we have more information to share.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-11-2017 11:20

In response to MarcoGFitbit

‎11-11-2017 11:20

I have the same issue..It keeps logging me off and it is annoying.

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