App kicked me out and I'm unable to log back in.

[kmarsh2]

as of yesterday not only have I been kicked out of the app, it will not let me sign back in. I have tried to set up a new account and the message is 'IP address has been blocked' I am getting very frustrated with this product after more that two years without an issue at all. Does anyone kn ow what is going on? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @kmarsh2, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, I would like to ask you for a screenshot of the error message you're getting in order to forward your information. 

Thanks for your patience and understanding, I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally, if there's anything else I can do for you, please feel free to reply. 

[kmarsh2]

This is today's message, it is not the same as it was on Tuesday that one
had an error code.

[MarcoGFitbit]

Hello @kmarsh2, I hope you're doing well, thanks for taking the time to reply. 

At this moment I would like to ask you for a screenshot of the error you're getting, that will be very helpful for me. Thanks for your patience and understanding, I'll be waiting for your reply.