App logs me out constantly.

[GitKreut]

I am being logged out of the app. When I reinstall app data is not synced correctly from watch and even changes on watch. This has happened twice now. Bought watch start January. Too unstable and not very satisfying. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @GitKreut, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, since when have you experienced this issue? Which tracker or watch are you currently using? Have you updated the Fitbit app recently? This information will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[GitKreut]

I wear a Charge 3. App has been updated. I cannot detect a pattern as to why I get logged out. It happens when I sync to the app. Afterwards, the solution is I to delete app and download again.
Although, yesterday, when it happened again, data was actually synced correctly after redownload of app. It is very confusing. No pattern.


Få Outlook til iOS

[MarcoGFitbit]

Hello @GitKreut, I hope you're doing well, thanks for taking the time to reply and keep us updated about this situation. 

Have you been logged out from the app since the last time you installed the app? Which other troubleshooting steps have you tried so far? Please keep us updated if anything changes.

Thanks for your patience, we'll be waiting for your next reply. 

[GitKreut · Accepted solution]

No, at the moment the sync procedure works fine 🙂

Sendt fra min iPad