09-21-2020 18:02 - last edited on 09-28-2020 16:46 by LiliyaFitbit
09-21-2020 18:02 - last edited on 09-28-2020 16:46 by LiliyaFitbit
All of a sudden my App isnt showing the second page of stats like hourly steps, sleep activity, active hours or the map of my walk. Any ideas
Moderator edit: label
09-28-2020 16:45
09-28-2020 16:45
Hi @Tztreadle, it's nice to see you again in our Community Forums.
I am sorry to hear your app isn't showing the second page of your stats like hourly steps, sleep activity, active hours or the map of your walk. I am glad to assist you with this. I recommend doing the following:
I also recommend checking the steps to add tiles on your Fitbit app at How do I add, remove, or rearrange tiles on my Fitbit app dashboard?
By the way, I've moved your post to iOS App board so we can keep our forums organized.
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-29-2020 17:49
09-29-2020 17:49
I have the same issue which started over a week ago, except it only affects my resting hear rate graph. I have uninstalled and reinstalled the app, logged out and logged in, reboot the phone, etc. Nothing causes this chart to update beyond last Tuesday even while the web dashboard has this data.
Thanks,
-Jeremy
09-30-2020 19:31
09-30-2020 19:31
Welcome to the Fitbit Community, @jnearhoof.
Thank you for joining the thread and sharing that you're experiencing the same issue with your resting heart rate graph. Thank you for your troubleshooting efforts and for the details shared. Our team is currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble, thank you for your patience and understanding.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.