help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not displaying any data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2019 04:05

‎08-13-2019 04:05

tried syncing my ionic this morning as usual and i have a blank dashboard with no information at all. tried to add in the features i normally have like heart rate but the app says i need a device that supports this- which i do and it is synced. Logged onto the website to post this and all my data is there so assuming its a fault with the app only? Tried deleting and re loading and re syncing the device but no luck. Not sure what to do! Anyone else having this problem? Cheers

Best Answer
1 REPLY 1

‎08-14-2019 18:31

‎08-14-2019 18:31

Hi @JasmineHersey thanks for your post and the information that was shared, welcome to the Community Forums.

 

I appreciate all the details that were shared in your post, certainly this situation is only affecting your Fitbit app, however, this is not a common situation or something we're aware of. To better assist you with this, can you please let me know which iOS mobile device you're currently using? Also, when was the first time you experienced this and this occurs everyday you sync your daily stats? I appreciate your effort and patience troubleshooting this prior to posting, please follow the next steps:

 

  1. Log out from your Fitbit account.
  2. Force quit the Fitbit app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Log in to your account using your Fitbit credentials.
  6. Sync your device and let me know if the issue persist.

 

Keep me posted, let me know if you have any additional questions.

Best Answer
0 Votes