App not fitting the entire screen on iPad.

[SunsetRunner]

Hi all, Just updated my iPad to iOS 12.0 and a Fitbit update followed, since then my app resolution has changed. When I open the Fitbit app, the resolution is not full screen and the function at the lower right only makes it smaller. Is there a setting I’m missing? Any help would be great, thanks. Michael

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for reporting this situation to us. At this moment, our team is aware of the way the Fitbit app is behaving on iPads as we have already reported this to them. Once we have more information to share with you about this, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

Thank you very much

Michael

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. You're very welcome! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Mom22boysca]

The fitbit app for ipad is not rotating either.  This is annoying, as I sync my fitbit to my ipad because it is easier to access.  Is this issue related to the size issue with the IOS 12 update?

[MarcoGFitbit]

Hello @Mom22boysca, thanks for joining us, it's great to have you on board the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that the Fitbit app on iPad is only visible on portrait mode, it currently does not have a landscape mode, meaning that it will not rotate automatically. 

I hope this resolves your inquiry, I hope you have a great day. 

[SunsetRunner]

Hi @Mom22boysca and @SunsetRunner! I have a work around you may want to try. Rather than use the Fitbit app on my iPad, I use Safari and go to Fitbit.com. Granted, I have not upgraded to IOS 12 yet, but this method has worked consistently for me for quite a few years over several IOS upgrades. 

[SunsetRunner]

Hello there. Is there a status update regarding the aforementioned issue?

Much thanks 

michael 

[SunsetRunner]

No status update available, @SunsetRunner. Fitbit does not normally reveal status updates.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. It's nice to see you too @SunsetRunner, thanks for your insight about this situation. 

@SunsetRunner, I appreciate you have come back, however at this moment we do not have more information to share about this issue. Be sure our team is looking into it and once we know more about this situation we'll make sure to post it here in the official Forums.

Thanks again for your patience and understanding, I hope you have a great day! 

[KevUK]

Why has this problem not been fixed yet?.