06-28-2021 14:58 - last edited on 06-30-2021 11:46 by LiliyaFitbit
06-28-2021 14:58 - last edited on 06-30-2021 11:46 by LiliyaFitbit
Despite my doing aerobic lessons and walks and the app showing I have been in heart rate zones and have recorded the steps, it has not recorded any activities since last Wednesday. I don't think its the devices as it has happened with Charge 4 and luxe. Could you advise please.
Moderator edit: subject for clarity
06-30-2021 11:45
06-30-2021 11:45
It’s good to see you in the community, @Pamh33.
Thanks for the details shared in your post. I understand your concern and would like to confirm if you're referring to automatically recognized activities? If so, I would like to advise that SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.
By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities are not being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure it records properly. For more information about how SmartTrack tracks activities, please review our help article: How do I track my activity with my Fitbit device?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.