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App not showing friends who already have a Fitbit Account.

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When I try to find contacts that have the Fitbit account they don't pull up. The only contacts that are visible are those hat don't have an account. How do I sync the account to show my contacts that do have a Fitbit account? 

 

Moderator Edit: Clarified Subject.

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Hello @Simply_adri, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, however it's possible the app is not syncing the information correctly with the information in our servers in which case I would like to suggest you the following:

 

  • Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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