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App notifications differ between two Luxe devices

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‎08-29-2022 05:24 - last edited on ‎08-30-2022 14:16 by Fitbit Moderator

‎08-29-2022 05:24 - last edited on ‎08-30-2022 14:16 by Fitbit Moderator

My sister and I have the same Fitbit Luxe and are both updated but she has different notification app than I do. Would there be a reason for this and would anyone know how to fix it?  Example- She has 11 apps available for notifications and I have only 6 apps and they’re all different from her.  Thank you!

 

Moderator Edit: Clarified subject

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‎08-30-2022 14:29 - last edited on ‎09-19-2024 05:13 by Fitbit Moderator

‎08-30-2022 14:29 - last edited on ‎09-19-2024 05:13 by Fitbit Moderator

Welcome to the Community, @CesiCee.

I'm glad you and your sister have a Luxe, and thanks for keeping them updated. I went ahead to check your details and I noticed you already have a case created with our Support team. They'll continue helping you with this matter, so please keep an open communication with them.

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