App says I don't have steps from yesterday even when shows my Today's steps.

[Ziggy679]

I have a fitbit alta and just updated the ios app yesterday. I wore it yesterday and got 20,000 steps but went to sync it and they are not showing up on my app. I have turned bluetooth on and off, restarted my device, restarted my fitbit and tried to force sync. The fitbit is syncing just fine and is showing my steps for today but keeps saying I have zero for yesterday on my dashboard.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Ziggy679, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, at this moment I would like to suggest you to go to your online Dashboard and check if your steps are showing up there. If they are, please try the following in the app:

• Force-close it by double tapping the home button on your phone and swiping up the Fitbit app. Or:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Ziggy679]

Hi @MarcoGFitbit

My steps are not showing up on my online dashboard either. I logged out of the app and restarted my phone logged back in and they are still not there.

[MarcoGFitbit]

Hello @Ziggy679, I hope you're doing well, thanks for taking the time to reply and try the troubleshooting steps I provided earlier. 

At this moment I will forward the information you have provided to our team so they can take a better look at it. Once I have more information to share with you about this situation I'll make sure to update the thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you in the meantime, please feel free to reply.