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App she's wrong step count

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‎04-09-2016 20:36

‎04-09-2016 20:36

At 9:00 pm the app showed 8400 steps which was correct. My flex synced and now it shows 8. It is 10:30 pm, all 5 lights show on flex and app shows 8 steps all day. I have restarted phone and nothing works
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3 REPLIES 3

‎04-10-2016 12:21 - last edited on ‎11-21-2025 09:43 by Fitbit Moderator

‎04-10-2016 12:21 - last edited on ‎11-21-2025 09:43 by Fitbit Moderator

@1DinaB Welcome to the Fitbit Community! Have you checked yesterday's stats on the app to see if the 8400 steps were recorded? It could have been a problem with the app. Try logging out and logging back in to your account on the app. 

As another tip, perform a restart on your Flex to make sure everything is in order with it. 

Let me know what information shows for yesterday on the app! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎04-10-2016 16:37

In response to SantiR

‎04-10-2016 16:37

Yes, I have checked, I logged out of the app and on the computer and logged
back in and it never came back. I had to manually add it today. I have
never restarted it so I will try that.
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‎04-11-2016 05:43 - last edited on ‎11-21-2025 09:43 by Fitbit Moderator

In response to 1DinaB

‎04-11-2016 05:43 - last edited on ‎11-21-2025 09:43 by Fitbit Moderator

Hey there @1DinaB thanks for the update! Robot HappyMmmhhh this is really weird, but please try following @SantiR's suggestion. Sometimes restarting your tracker does the trick.

Keep me posted and have a nice week! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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