App showing a red dot when I don't have more notifications.

[JoyfulStephanie]

Hi!

I have notifications from when I first bought my Fitbit - April 19th - to June 18th.  I've not received any more notifications since then - even when all my settings say I should.  As well - there is a red dot on the notification icon telling me I have new messages - when I do not.  

I have logged out of my Fitbit.  I have turned off Bluetooth. I have turned off my phone.  I have turned my phone back on.  I opened my Fitbit app.  Turned on my Bluetooth. They synced.  I made sure all-day sync is on.

Still - the Notifications have not changed.  The red dot still there telling me I have new messages when I do not.  I have touched each message - and they don't change.

As well - I'm not receiving notifications from my phone to my Fitbit telling me someone has messaged me.  The notification is on on my Fitbit.  

I'd appreciate any help......

Thank you!!!!

Moderator Edit: Clarified Subject.

[KateFitbit]

@MunchersMail, @RedBP2004 I moved your posts since this is a separate issue. Please see @MarcoGFitbit post here. 

[Andie6k5]

This is driving me insane too! Keeps saying I have a notification, I click and there’s a red dot on the messages section and then there’s no new messages. Happens every time I open the app. So annoying!

[Sdeeb1950]

No icon like that on my Fitbit app???? 🙄

[LiliyaFitbit]

It’s good to see you in the community, @Sdeeb1950.

Thank you for joining the thread and sharing your concern. I understand how you are feeling and would like to confirm if you see a red dot on the Fitbit app icon? I will be glad to assist you further. 

Looking forward to hearing back from you.