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App showing way too little steps

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‎12-09-2024 17:35

‎12-09-2024 17:35

I have an iphone and sense 2 and am pretty close to 10K steps each a day.
For two weeks (about 4 weeks ago) the app shows either no steps or only about 2K steps each day. 
I've reinstalled the app and refreshed multiple times but no luck.

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‎12-10-2024 05:22 - edited ‎12-10-2024 05:23

‎12-10-2024 05:22 - edited ‎12-10-2024 05:23

Hello there @mileskendall123, welcome to the Fitbit Community, its good to see you around!

Thanks for letting us know about this issue with your Fitbit Sense 2. I'd be happy to help you resolve it.

To better understand the situation, please let me know if your phone has the latest software update. Additionally, can you see the total amount of steps on your watch, or is that missing as well?

Please let me know so I can determine if the issue is related to device synchronization or a potential accuracy error.

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