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App tiles not opening

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‎02-01-2021 10:24 - last edited on ‎02-03-2021 12:10 by

‎02-01-2021 10:24 - last edited on ‎02-03-2021 12:10 by

Just gone to track my walk on my phone, and won’t let me click on the tracker, tried to click on sleep, to check that, but nothing at all is opening 

 

 

Moderator edit: subject for clarity 

Best Answer
3 REPLIES 3

‎02-02-2021 15:55

‎02-02-2021 15:55

@xKrolx - Specifically how were you going to track your walk on your iPhone? Which app are you trying to use? Which Fitbit device do you have? And which iPhone? Please let us know. The answers will help us ... help you. 

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‎02-03-2021 12:07

In response to SunsetRunner

‎02-03-2021 12:07

Hi @xKrolx, it's nice to see you again in our Community Forums. Thank you for your support, @SunsetRunner.

 

@xKrolx Thanks for the details shared in your post. I recommend trying the following:

 

  1. If possible, log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. If the issue persists, uninstall and reinstall the app. 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-08-2022 12:45

In response to LiliyaFitbit

‎11-08-2022 12:45

Im having the same issues and called into help desk. Still no resolve. Some of my tiles/applications are not available to load to the app. when I open them to add to my app they do not have an add button. other ones do...

Ive deleted the app and reloaded it. turned phone on and off. restarted the fitbit. 

 

any help would be wonderful! 

 

 

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