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App update for iPhone 6

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‎01-02-2017 15:00

‎01-02-2017 15:00

I did the latest update this morning and the app is still 'cleaning things up' 8hours later.  I've tried turning the phone off and on again.  Any other suggestions? 

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‎01-03-2017 06:52

‎01-03-2017 06:52

Hello @Sjw66, have a warm welcome to the Fitbit Community!, it's great to have you on board. Smiley Happy

 

Are you using WiFi or mobile data when the Fitbit app says is "Cleaning things up"? If you're using WiFi, please turn WiFi off for 15 seconds and turn it back in. If you're using mobile data, turn on Airplane Mode for 15 seconds and turn it off. Perform this while the app is open. 

 

If that doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know about this situation, I'm sure they will be more than happy to get you back on track. 

 

Give it a try and keep me posted! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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