App will not log in with password or send an email to reset password

[lacasmi117]

I am entering the correct password (because I can log in PC) on my App and it keeps coming up with Opps...something went wrong.  Then i hit reset password and i get Failed to send: Invalid authorization header format...This is very frustrating this morning.

[RicardoFitbit]

Hello @lacasmi117 thanks for bringing this to my attention, welcome to the Community Forums!

Seems odd that you're unable to login to your Fitbit account, I totally understand how frustrating this matter can be for you and I apologize for that, your effort and patience are appreciated. Let me share with you that our Customer Support team was contacted on your behalf to continue assisting you with the inconvenience experienced with your Fitbit account. Therefore, I recommend you to keep an eye to your email inbox because they'll be in touch with you soon. 

In the meantime they contact you, let me know if you have any additional questions. 

[colleenpk1]

Hi, I am having this same issue! Can you help troubleshoot?

[colleenpk1]

@RicardoFitbit 

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@colleenpk1 wrote:

Hi, I am having this same issue! Can you help troubleshoot?

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[RicardoFitbit]

Hello @colleenpk1 welcome to the Community Forums! Pardon me for the delay in responding your post.

Let me share with you that our Customer Support team informed me that they already provided you assistance with the inconvenience experienced with your Fitbit account. That said, I recommend you to get in touch with them if you require further assistance or if you have additional questions about the information that was shared by them. 

Don't hesitate to contact me back if you need anything else, I'll be around.