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App won't expand Charge 4 notifications tile

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I've been trying to get WhatsApp notifications on my charge 4 but when I hit the notifications button in my account settings within the Fitbit app nothing happens. What can I do to fix this?

 

 

Moderator edit: subject for clarity 

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1 BEST ANSWER

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Welcome to the Fitbit Community, @LHookings.

 

Thanks for the details shared in your post. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.
  5. Verify if your phone is up-to-date: Update your iPhone, iPad, or iPod touch.
  6. If the issue still persists, sync your device and then uninstall/delete the Fitbit app from your phone. After that re-download the Fitbit app and sign back in. 

For more information about notifications, see How do I get notifications from my phone on my Fitbit device?

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
1 REPLY 1

Welcome to the Fitbit Community, @LHookings.

 

Thanks for the details shared in your post. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.
  5. Verify if your phone is up-to-date: Update your iPhone, iPad, or iPod touch.
  6. If the issue still persists, sync your device and then uninstall/delete the Fitbit app from your phone. After that re-download the Fitbit app and sign back in. 

For more information about notifications, see How do I get notifications from my phone on my Fitbit device?

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer