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Average HR not showing after exercise

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‎12-01-2023 09:28

‎12-01-2023 09:28

On my Charge 5 I used to be able to tap whatever exercise I did and it gave me my average HR after the exercise.  After the update it won’t let me tap on it and no idea of average HR available with exercise.

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‎12-29-2023 16:03

‎12-29-2023 16:03

Welcome on board, @Skingrey.

Thanks for letting me know about this issue with your exercise details. I'm sorry you're going through this. Before anything else, let me explain that while the look of the Fitbit app changed, the same information will continue being available after syncing your exercises. If your activity was recorded directly from your Charge 5, just tap on the exercise tile, tap an exercise log and scroll down to see your heart rate graph (see screenshot below):

LizzyFitbit_0-1702409248401.jpeg

 

On the other hand, if your exercise was automatically detected via SmartTrack, our team is currently aware of an issue with the heart rate not being displayed. They're currently working on this matter and to receive updates I'd recommend subscribing to this thread.

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