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Blank screen on Fitbit app

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‎02-04-2021 03:36 - last edited on ‎02-04-2021 12:01 by

‎02-04-2021 03:36 - last edited on ‎02-04-2021 12:01 by

Turned on my Fitbit app on my phone this morning, the icon showed as loading then all I got was a blank screen with "fitbit" at the top.  Any ideas how to fix this please?  I've tried turning phone on and off, turned wifi on and off, turned bluetooth on and off and reloaded the app numerous times with no success.

Thanks

 

 

Moderator edit: label

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‎02-04-2021 11:44 - edited ‎02-04-2021 12:02

‎02-04-2021 11:44 - edited ‎02-04-2021 12:02

Welcome to the Fitbit Community, @blackcat8.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend giving a minute or two for the app to load. If this doesn't help, please uninstall the app, restart your phone and install the app. 

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-04-2021 11:44 - edited ‎02-04-2021 12:02

‎02-04-2021 11:44 - edited ‎02-04-2021 12:02

Welcome to the Fitbit Community, @blackcat8.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend giving a minute or two for the app to load. If this doesn't help, please uninstall the app, restart your phone and install the app. 

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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