Blaze & Versa not syncing when using Cellular Data.

[LadyJane00]

Neither of my Fitbits are syncing data when I use my mobile data. This has always worked since I got my first Fitbit years ago but appears to have stopped since updating the app about a week ago.

I’ve reset the fitbits whilst charging, unpaired them & added them again, uninstalled & reinstalled the app, turned off Bluetooth etc etc. All usual steps but still not working? Anyone else had or have this issue? I only have one paired with the app at a time. 

I've contacted the support team but so far they’ve not been able to solve it & said it must be my mobile data, despite all other apps on my phone working perfectly? Thanks 

Moderator Edit: Clarified Subject.

[IOMUser · Accepted solution]

I have just done a post to say I am having the exact same issue - the app will sync over WiFi but not using my mobile data - started on Monday and I’ve never had this problem before! Glad it’s not just me as I thought I was goin mad!!

[SunsetRunner]

I’m having the same issue with my Versa & Blaze. I can’t get it to sync on my iPad , which use to work. My Alta Hr will sync to my iPad , but not the Blaze & Versa?? 

[LadyJane00]

I did put in my email to support that I thought other people maybe having the same issue. Hopefully I will hear back from them very soon & I’ll share any solution they have. Have you emailed support to tell the problems you’re having too? Might be worth a try? 

[IOMUser]

I haven’t - where would I find the email address please?

[SunsetRunner]

I just got done with a live chat with FB. He had me restart my Versa and it worked. Not sure why this happened with my iPad , cuz my phone app was fine. Anyway for now it’s working.

[LadyJane00]

You can send them a message through the help section on the app (go to account & scroll down to help, click on that & there should be an option that says Contact Customer Support). It gives you lots of options to catergorize the problem too. 

[LadyJane00]

That’s great! Hopefully it keeps working 

[SunsetRunner]

Last night I couldn’t sync my Versa on my iPhone . I ended up deleting it and re setting it up again. Pretty frustrating! So yesterday it had to be deleted on both devices and re set up. If this happens again , I’m contacting FB again. This is insane, it has to be the 3rd or 4 th time this past month.

[MarcoGFitbit]

Hello @LadyJane00, have a warm welcome to the Fitbit Community. It's nice to see you too @SunsetRunner and @IOMUser, I hope you're doing well. 

I appreciate you have taken the time to report this situation and let us know you've already contacted our Support Team and have a case created. At this moment, I'll make sure to forward the information you have provided to our team so they can take a better look at this situation, as in @IOMUser's case, his ticket was escalated recently. 

Please keep us updated and let us know in case we can do anything else in the meantime. Have a great day. 

[KevinKeller]

Did you ever get this issue resolved.  I just started having this issue with my android phone.  Never had an issue until about a week ago.

Kevin

[LadyJane00]

Hi, yes I did. It took a while though. I emailed the tech support & they were good at resolving it but took a couple of weeks & they released an update. I think it affected quite a few people