Blaze doesn't sync

[S.Eli]

Hello,

I updated to the new dashboard, but now my Fitbit Blaze has “failed to sync” 

I have the latest software update, I checked if the app had another update and it didn’t, I’m concerned this dashboard change is the cause of it. I have never had syncing issues until this switch.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @S.Eli, welcome on board. It's good that the community is growing! 

Thanks for letting me know about your Blaze, as well that you have the new dashboard. This shouldn't be happening, so let's work on this together. There are a few factors that may affect the syncing process, such as having other Bluetooth connections turn on nearby. I'd recommend to try the following steps:

1. Remove the Blaze from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your Blaze by holding the left and the bottom right buttons for 10 seconds. You should see the Fitbit icon displayed.
4. Open the Fitbit app and try syncing one more time.

If your Blaze is able to sync, please tap on the Account icon > Blaze > Notifications so you can pair your device via Bluetooth. Give it a try and let me know how it goes.

Keep me posted.

[S.Eli]

Thank you so much! It worked easily! I’m so happy to have it working again.

[LizzyFitbit]

Hi @S.Eli, welcome back. I'm glad to see you here, and I'm sorry for my delayed response.

You're very welcome. I'm so happy to see that it worked, and thanks for trying the steps! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Happy stepping!