Blaze is unable to sync.

[SunsetRunner]

Thanks Rich_Laue. I have a Fitbit Blaze, Version 17.8.402.1. Is that the information you need? Sheila

Moderator Edit: Clarified Subject.

[Rich_Laue]

Not really but I see your Blaze is up to date.

You sync through some type of device, this device is what you're having issues with.

Do you sync through a phone or computer and what type?

[SunsetRunner]

I sync through my iPad which is currently running iOS 1.1.1 which is, I believe, the most current system.
Sheila

[hdfazz]

If it won't sync, it's probably because it's already paired with some other Bluetooth device that is (or was) in range.  Unfortunately, you would have to find that device, go to it's Bluetooth settings and unpair the Blaze from it. 

It might be a PC, within Bluetooth range, that has the Fitbit app installed on it.  If that's the case, your iPad won't be able to pair with it even if it can see the Blaze during a scan.  Restarting the Blaze will break that connection, but the Blaze might reconnect with that PC if it is within range when you do that.

Unfortunately, Fitbit system designers didn't create a way of coding the connection so that you are in complete control of the pairing process. 

[MarcoGFitbit]

Hello @SunsetRunner, and @hdfazz, I hope you're doing well, it's nice to see you around. It's great to see you too @Rich_Laue, thanks for all your help. 

@SunsetRunner, I appreciate you have provided many details about your Blaze and your iPad. At this moment, if you're still having trouble syncing your Blaze, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Now, as @hdfazz mentioned, it's possible that if you synced with another device prior to syncing with your iPad, your Blaze has established a Bluetooth connection with that other device, in which case I would like to suggest you to go to the Bluetooth settings on your other devices and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

Bingo!  Your last suggestion, that my Blaze may be pairing with another device was accurate.  I found it was pairing with my iPhone.  So now I'll just use my phone to check the dashboard and my daily stats.  Thanks for your help.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

Thanks very much. I appreciate the tech support available from Fitbit.