Blaze lost sync to iPhone 6, won't pair to anything

[natejohn]

Hi everyone,

I've been using my Blaze since I got it a month ago with no issues, but the other day it lost pair with my iphone and I have yet to get it to reconnect. I've exhaustively read help topics on similar issues and tried everything I can think of to no avail.

Here is what I've tried so far:

- Deleted the Blaze from my iPhone and tried to re-pair

- Turned Bluetooth on and off

- Deleted the Fitbit app and reinstalled

- Attempted pairing through iPhone's Bluetooth section as well as the Fitbit App.

- Attempted to pair to my work phone (also an iPhone 6)

- Attempted to pair to my laptop through a Fitbit dongle

- Re-set the Blaze, hard re-start, shut down and rebooted

I've tried all of these, sometimes in sequence, sometimes not, sometimes all over the place. I've probably tried other things I'm not recalling at the moment.

Am I missing something? It seems to be working and tracking me fine, it just won't pair to anything. It's been updated (did itself out of box) and my iPhone is currently on iOs 10.0.2. My work iPhone is on iOs 10.1.1.

Would love some help! Thank you.

[Rich_Laue]

Im not sure what you've done @natejohn.

You say you unpaired the tracker from the phones Bluetooth,  the only way to repair this is to force a sync of the tracker through the app. You haven't mentioned that you tried this.

You might also want to restart the tracker and the phone.

[natejohn]

I believe I mentioned doing those things here, but maybe I was not clear enough.

Here is what I've tried so far:

- Deleted the Blaze from my iPhone and tried to re-pair

- Turned Bluetooth on and off

- Deleted the Fitbit app and reinstalled

- Attempted pairing through iPhone's Bluetooth section as well as the Fitbit App.

- Attempted to pair to my work phone (also an iPhone 6)

- Attempted to pair to my laptop through a Fitbit dongle

- Re-set the Blaze, hard re-start, shut down and rebooted

In any case, yes I have tried restarting the tracker and phone several times. I also have tried sync/pair whichever you call it through the fitbit app, to no success.

[KRISTIRDOCKENS]

I am having the same issues. Nothing will sync or pair to my iPhone 6, would love any advice.

Moderator Edit: Format.

[splourde]

I have the same problem. I hate this Blaze! I have tried everything you mentioned numerous times. It won't sync to my Mac or my phone. I tried to remove it and start from scratch and now I can't even do that. It keeps searching and telling me it is not found. 

Moderator Edit: Format.

[natejohn]

And still no solution. I've been a week now not wearing it after having it on every day for a month. Seems like such a waste. I had such high hopes for posting here given all the responses all the other topics get. I guess I'll be returning it.

[Dawnsie]

mine is the same, just happened yesterday, have spent about 4 hrs today doing all manner of things.

ive now got in touch with support to see what they say.

[MarcoGFitbit]

Hello everyone, I hope you're doing well, thanks for joining the conversation. It's nice to see you around too @Rich_Laue. 

@natejohn, thanks for letting us know the troubleshooting steps you have tried so far. I've seen you mentioned your phone is currently running iOS 10.0.2 and your work iPhone is on iOS 10.1.1. Please note that the latest iOS version is 10.3.3 and we recommend to update the phone in order for the Fitbit app to work correctly as the latest versions of the app have been optimized and designed to run on the latest OS. Please update your phone and try to pair your Blaze again.

@KRISTIRDOCKENS, @Dawnsie and @splourde, if you're having trouble syncing or setting up the Blaze, please try the following:

1. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then plug in your tracker and make sure it's charging.
2. Restart your phone.
3. Make sure you have a strong Wi-Fi signal
4. Make sure there are no other Bluetooth devices around that might interfere with the set up process. 

Then, try to set up the tracker again. If you're still having inconveniences please let me know, I'll be happy to continue assisting you. 

[Dawnsie]

ok its working fine now.

so what I was doing wrong was: - I didn't hold the back and select buttons long enough.

thanks for the prompt help!!

Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen

[natejohn]

Thank you for the reply.

Unfortunately updating my phone to 10.3.3 does not work either, nor did trying to pair the Blaze with my laptop through the Fitbit dongle. It sticks on searching, with the Blaze screen on, full battery, no other bluetooth devices around, dark room, cloudy, sunny, doesn't matter.

[MarcoGFitbit]

Hello @Dawnsie and @natejohn, I hope you're doing well, thanks for taking the time to reply. 

@Dawnsie, I'm very glad your issue has now been resolved, I appreciate you came back to me to let me know. 

@natejohn, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

Thanks for your patience, if there's anything else I can do for you, please feel free to reply. 

[toshiro]

well, this Blaze works really BAD!!!! I've configured the notifications so when I get a call it shows in the watch and it works a couple of times and then it stops working ... I have to restart the iPhone 6 and SOMETIMES it starts working again!!

I have an iPhone 6 with iOS 10.3.3 and the latest version of the Fitibit app

[MarcoGFitbit]

Hello @toshiro, have a warm welcome to the Fitbit Community, it's great to have you on board. 

If your Blaze is not able to receive Notifications correctly and you have already restarted your tracker and your phone my best recommendation would be resetting Notifications in the Fitbit app. 

To reset Notifications:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone once again. 
3. Go to the Fitbit app and tap on Account > Blaze > Notifications and enable them once again.
4. Tap on OK once the app asks you to pair your tracker. 

Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History.
• Show as Banners.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.