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Blaze not syncing with iPhone or computer.

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‎12-06-2018 06:28 - last edited on ‎12-08-2018 10:40 by Moderator Alum

‎12-06-2018 06:28 - last edited on ‎12-08-2018 10:40 by Moderator Alum

I have a Blaze it will not sync at all to anything. I have went through ALL the recommended steps and nothing is working. I have an Apple phone, everything is up-to-date. If I try to sync it on my laptop it tells me there is no internet and check the connection (there is internet). I just went and purchased a versa and same issue when I try to set it up it shows error 403, but is connected to the bluetooth. I have tried on multiple phones as well. 

 

Moderator Edit: Clarified Subject.

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‎12-08-2018 10:43

‎12-08-2018 10:43

Hello @tprice27, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums, for sharing your experience and for letting us know the troubleshooting steps you've tried so far. At this moment I would like to gather some information from you so we can check this further, please reply with as much information as you can. 

 

  • iPhone model you're using. 
  • OS version running on your iPhone.
  • App version installed on your phone. (go to Account > Help to get it)
  • Blaze/Versa version (go to Account > Blaze/Versa to get it)
  • A screenshot of the error 403 you're seeing.
  • The exact list of troubleshooting you've tried. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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