help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not syncing with iPhone or computer.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-06-2018 06:28 - last edited on ‎12-08-2018 10:40 by Moderator Alum

‎12-06-2018 06:28 - last edited on ‎12-08-2018 10:40 by Moderator Alum

I have a Blaze it will not sync at all to anything. I have went through ALL the recommended steps and nothing is working. I have an Apple phone, everything is up-to-date. If I try to sync it on my laptop it tells me there is no internet and check the connection (there is internet). I just went and purchased a versa and same issue when I try to set it up it shows error 403, but is connected to the bluetooth. I have tried on multiple phones as well. 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎12-08-2018 10:43

‎12-08-2018 10:43

Hello @tprice27, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums, for sharing your experience and for letting us know the troubleshooting steps you've tried so far. At this moment I would like to gather some information from you so we can check this further, please reply with as much information as you can. 

 

  • iPhone model you're using. 
  • OS version running on your iPhone.
  • App version installed on your phone. (go to Account > Help to get it)
  • Blaze/Versa version (go to Account > Blaze/Versa to get it)
  • A screenshot of the error 403 you're seeing.
  • The exact list of troubleshooting you've tried. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes