Blaze not updating with iphone

[SunsetRunner]

Following the most recent iOS 10.2 update my Fitbit blaze will not update to the app, it seems to show a Bluetooth connection , but after 30-45secs of trying to update it fails. I have also noticed that the time displayed is incorrect and will not change. Current version on the devices shows as  17.8.301.7

i have tried to reset the device and it seems to not process any reset and I have reloaded the app

help please 

[Kmransom123]

@SunsetRunner  There is a known issue with this - refer to this POST for more information from a moderator on this.

[MarcoGFitbit]

Hello @SunsetRunner, welcome to the Community, it's great to have you on board! 

As @Kmransom123 mentioned, there's currently an issue that's preventing the Blaze from syncing correctly with iOS 10.2. Our team is aware of this situation and working towards a solution. 

Thank you for your patience and understanding, feel free to reply in case you need anything else! 

[Monika-47]

Hello my Fitbit blaze isn't updating and the clock isn't updating as well I've tried to update numerous times but it isn't working.

[MarcoGFitbit]

Hello @Monika-47, thanks for joining us, it's great to see new faces around. 

If your Blaze doesn't seem to be updating, please restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds. Then please try to add your Blaze as a new device in your account to force the update to continue. Don't worry, this won't remove any of the information stored in your account so far.

To add it as a new device:

1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, if you need anything else feel free to reply! 

[Moosemom]

Tried the add new to device to correct the updating problem.  Received a code but a connection to the Fitbit is not happening 

[MarcoGFitbit]

Hello @Moosemom, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

Thanks for letting me know you have already tried the troubleshooting steps described above. If your tracker is not pairing to your account I would like to suggest to check the following before trying to set it up again:

• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.
• Plug in your tracker and make sure it's charging. 
• Restart your Blaze one more time by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
• Restart your phone
• Update the app in case you haven't done it already.

Then, please try to set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome!