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Blaze unable to set up with iOS version 10.2

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‎03-26-2017 04:24 - last edited on ‎03-27-2017 08:24 by Moderator Alum

‎03-26-2017 04:24 - last edited on ‎03-27-2017 08:24 by Moderator Alum

I have just bought a blaze today and going through the setup and it just can't find the watch, I have followed the steps but can only do so much as this is the first time set up so can't click to update firmware 

 

Moderator Edit: Clarified Subject.

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‎03-27-2017 08:24

‎03-27-2017 08:24

Hello @Watmuff85, thanks for joining us, it's great to have you on board!

 

If your Blaze is not setting up correctly on your account I would like to suggest the following:

 

  1. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
  2. Restart your phone.
  3. Plug in your tracker and make sure it's charging.
  4. Set up your Blaze as a new device:
    • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
    • When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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