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Blaze won’t hold a charge or sync

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‎12-09-2019 22:39 - last edited on ‎12-10-2019 09:19 by Fitbit Moderator

‎12-09-2019 22:39 - last edited on ‎12-10-2019 09:19 by Fitbit Moderator

Have tried all the options updates etc and my Blaze will not sync to the app, unable to accept an invite for the Aria scale and doesn’t hold a charge. Less than 2 years old

 

Moderator edit: updated subject for clarity

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‎12-10-2019 09:34

‎12-10-2019 09:34

Hi @GaryJ1276. Welcome to the Forums.


Thanks for bringing this to my attention and the steps tried prior posting. Let me help you with each of your inquiries. The battery will depend on the features and how often they're used, such as heart rate, notifications or GPS tracking. This doesn't mean that you shouldn't use them, but just to take into consideration the conditions that may affect your Blaze's battery. That said I'd recommend to restart it, check the tips from this help article and monitor its behavior.

 

Given that the battery hasn't been lasting, that might be affecting how often it can sync. Assuming the steps above will help you to preserve battery life, I'd recommend to remove your Blaze from the Bluetooth settings on your phone, reboot your phone, open the Fitbit app and try syncing one more time. Let me know how it goes.

 

In regards to your scale, do you see an error message when trying to accept and invite to use the scale? If you're doing this process on your phone, please try on a computer making sure you're logged into fitbit.com dashboard as described in this help article.

 

I'll be around if you need anything else.

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