Blaze won't sync to my iPhone

[aduncan888]

I haven't had any issues since the update, until yesterday. Now my Blaze won't sync to my iPhone 6s. I've shutdown my Blaze 3 times, uninstalled and reinstalled the app from my phone, turned the bluetooth off and back on, and shut my phone down as well. Anyone else having this problem? I need it fixed ASAP!

[mjones4]

Mine has the wrong date and time. I have done the exact same thing; removed app and added back. Turned bluetooth off and on, restarted my blaze. After I enter the number on display, it sits there 'connecting to fitbit'.

[Kellim]

Same!!! It's been Doing this for days!

[MarcoGFitbit]

Hello @aduncan888, @mjones4 and @Kellim, have a warm welcome to the Fitbit Community!. 

Having noticed the troubleshooting steps you have performed so far, my recommendation would be trying to setup your tracker as a new device; don't worry, the information stored in your account so far won't get deleted.

To set up your tracker as a new device:

1. Go to the Bluetooth settings and check if "Blaze" is on the list of paired devices; if it is, tap on it and select Forget this Device. 
2. Restart your phone
3. Open the Fitbit app, tap on the Account tab and select Set up a New Device. 
4. Follow the onscreen instructions and when the app asks you to replace your current tracker, replace it and continue with the process.

Give it a try and keep me posted if you need anything else! 

[aduncan888]

Sent from my iPhone

[aduncan888]

This worked for me this morning!! Sadly I did lose the last 2 days of data. Thanks for the help!! I hope it works for the other members as well!!

[Grimace888]

HI 

I have the same problem as the above,  I have tried your intructions many times. What the next solution?

Regards

David

[MarcoGFitbit]

Hello @aduncan888, I'm glad the troubleshooting was helpful!

Hi there @Grimace888, it's nice to have you on board, welcome!. In this case my best recommendation would be contacting our Support Team. Let them know about the steps you have performed so far; I'm sure they will be happy to help you get back on track. 

Let me know the outcome and keep me posted if you need anything else! 

[Gsilly]

This same thing happened to my blaze. I tried forgetting device and setting up as new. Did not work. I also try to toggle Bluetooth, airplane mode, turning blaze on and off. Finally I uninstalled the app and reinstalled and connected. This worked for me. My wife is now having issues with hers. I also followed all of the same steps. When setting up as new device after entering 4 digit code phone just stays in the connecting state but will not connect. This is extremely frustrating and I see this is happening to a lot of people. With all Fitbit products and iPhone. Did not have one issue with my note4. Starting to think this is an apple issue or app issue. 

Me iPhone 7 plus

Wife iPhone 7

Please help if you can. 

[Franklianna]

I have tried all the mentioned foxes, turned everything off and on again, deleted the app and reinstalled, the blaze and reinstalled, still won't sync. Wrong time too, any further help appreciated.......

[Gsilly]

Did you try to pair your phone while blaze is in classic mode? Go to Bluetooth on iphone, find your blaze and select. Then select forget this device. On blaze go to settings and scroll down to Bluetooth classic and switch from off to pair. Then find "BLAZE Classic" on iphone Bluetooth list and pair. Then try syncing blaze with app. That is what finally worked for my wife's. The time , date will be corrected once synced. I also had that problem. Once everything synced time and date displayed on blaze was corrected. 

[Franklianna]

Thank you, I think it is finally working! I am just waiting for it to
update, but at least the time is correct now! Many thanks for your help.

--
Anna Franklin

Moderator Edit. Removed personal information.

[Gsilly]

No problem. I had to update my wife's after as well. I'm glad it worked for you!

[goro]

 My problem is the same, My Blaze won't sync to my iphone 5S, I don't what happen???

[Denton56]

I have tried all of your suggestions but none have worked.  I need to get this problem resolved. It's been going one for a few weeks now. 

[joulesdutra]

Thanks for your direction. I fixed it  by deleting the device from the app on the phone. I also did a "shutdown" on the Blaze itsself. in General Settings on the phone (6S), Blue Tooth, I selected the Blaze device and did a "Forget Device".

Then I went through and set up a new device on the phone in the Fitbit app, adding the Blaze back in. I put the 4-digit code in and it started syncing. I also did an update of the Fitbit software.

So, something worked because I've got the correct date and time.

Thank you

[ninajo]

I'm having issues with syncing. ,m ready to quit using iphone. tjis is twice this has happened toe

[lesellen]

Thank you so much- I really thought that my Fitbit Blaze was finished. I followed your instructions and its working like new.

[Fletch13r2]

MarcoG,

I set up the Blaze as a new device. It still won't sync. I'm lost what to do now.

Thanks for the help.

Fletch13r2

[MarcoGFitbit]

Hello @Fletch13r2 thanks for joining the Fitbit Community, it's great to have you on board. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you restarted your phone and your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Thanks for your patience and understanding, give these steps a try and let us know the outcome.