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Blootooth issues

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‎06-23-2018 02:21

‎06-23-2018 02:21

Downloaded Fitbit app to my iPad can't sync as it says Bluetooth not switched on however it is. Any advice as to how to rectify this? Thanks

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‎06-23-2018 05:50

‎06-23-2018 05:50

Hi @Mfaw67. Sorry about the problem but happy you found us here. Here are a couple things to try:

  1. Open the Bluetooth settings on your iPad. Is the Fitbit listed?  If yes, go back to your wifi settings and turn off wifi. Give it a couple minutes, then turn it back on and try to sync again.
  2. We seem to be surrounded by Bluetooth devices. Go into a room that has NO OTHER bluetooth devices and try to sync there. 
  3. Tap here for other trouble shooting tips.

And finally, it often helps to reset your Fitbit device. Tap here for instructions. 

 

If you are still having issues after trying these trouble shooting tips, please let us know. And include the name of the Fitbit tracker you have. 

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