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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @96cda, thanks for joining the Fitbit Community, it's great to have you on board. 
Thanks for bringing this situation to my attention. At this moment I would like to ask you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select "Forget this Device", then restart your phone. After that, open the Fitbit app and try to sync your tracker again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @96cda, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this situation to my attention. At this moment I would like to ask you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select "Forget this Device", then restart your phone. After that, open the Fitbit app and try to sync your tracker again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @96cda, I hope you're doing well, thanks for taking the time to reply, I'm very glad my instructions helped you and that your Fitbit device is up and running!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer