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Bluetooth frequently disconnects during calls on iPhone 12 Pro if we install Fitbit application

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‎08-16-2021 03:04

‎08-16-2021 03:04

My iPhone Bluetooth disconnects from Bluetooth devices like Airpods and Car Bluetooth devices during calls. But while playing music , YouTube and all other OTT apps it works fine. after removal of Fitbit application and remove the Bluetooth connection to Fitbit Versa 3 it works fine. I was expecting some resolution for this with the latest software update, but the problem remains the same. is there any solution for this?

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‎09-06-2021 19:34

‎09-06-2021 19:34

Welcome to the Fitbit Community, @Anoopkp2021.

 

Thank you for trying to resolve the issue you experienced before contacting us.

 

Power Saving Mode frequently causes the device to disable Bluetooth. We recommend making sure it is turned off on your device.

 

Please be aware that there might be an interference if your iPhone is managing multiple Bluetooth connections simultaneously. To try resolve the issue you can wear your Fitbit Versa 3 on the other wrist.

 

If you have any question, please let us know.

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‎02-19-2022 13:23

In response to EdsonFitbit

‎02-19-2022 13:23

The problem is alvays present. On the car I have only charge 4 and the car connected via Bluetooth. Power saving is turned off.

 

thankyou

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