Bluetooth headset lowers volume after voice cues.

[DebLee]

I am using iPhone 6s updated to 11.0.3. Using Plantronics Bluetooth headset. I wear a Surge.

I use the fitbit app to track my outdoor runs. I use the iPhone music on shuffle. 

Since the IOS 11.0.0 update, right after the voice que in fitbit comes on the volume of the music goes to 0. I have to tap the headset volume 3 times to get it back to hear the music and que voice again. I have shut off/restart the surge, shut down the iPhone and re-installed the headset.

I was hoping the updates since 11.0.0 this problem would be fixed but it is the same. Any ideas what to do? or when this issue will be fixed?

Thank you

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @DebLee, I hope you're doing well, it's nice to see you around. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[DebLee]

I am still having the same issue. It has not improved with the latest update. When will this be fixed? My face season starts next week. Thank you

[DebLee]

I now have IOS 11.1 and fitbit 34.6.1. The problem has not been fixed for the Bluetooth going to 0 volume after hearing the voice que.
Thank youDebbie

[MarcoGFitbit]

Hello @DebLee, I hope you're doing well, thanks for taking the time to reply. 

At this moment I don't have a specific timeframe for when this issue will be resolved. I'll make sure to update this thread once I have more information to share about this situation. 

Thanks for your patience and understanding, in the meantime if there's anything else I can do for you, please feel free to reply.