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Bluetooth not finding Blaze

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‎12-21-2016 02:59 - last edited on ‎12-22-2016 05:17 by Moderator Alum

‎12-21-2016 02:59 - last edited on ‎12-22-2016 05:17 by Moderator Alum

Really at my wits end here. I understand that there has been some sort of solve for the Blaze ios10.2 issues (a formwear issue?), so I followed the following steps:

 

forget blaze in my Bluetooth settings

turn off phone bluetooth

Erase app

reinstall app

turn Bluetooth back on

 

Now my phone is not even finding my Blaze! What a piece of junk. At what point can I get my money back and go buy the Apple Watch that I really want?!

 

Moderator Edit: Format.

Best Answer
4 REPLIES 4

‎12-22-2016 05:25

‎12-22-2016 05:25

Hello @Lizinprogress, it's nice to see you around. 

 

Thank you for letting us know the troubleshooting steps you've tried so far. The Fitbit trackers don't link directly through the Bluetooth on your phone, they pair to the Bluetooth using the Fitbit app. Having tried some steps, I would like to suggest the following:

 

  1. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Open the Fitbit app, and tap the pink arrow next to the tracker name at the top of the screen.
  3. Follow the prompts onscreen and keep the tracker close to the mobile device during the update. If the update is slow, don't remove your tracker from your account as a troubleshooting measure.

Please note the update began rolling out on December 20, 2016 and all customers can expect to receive it soon, if you're still not able to see the pink arrow, you will soon. 

 

Thank you for your patience and understanding, keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎12-22-2016 05:54

In response to MarcoGFitbit

‎12-22-2016 05:54

I have been trying to update my Blaze for 2 days now. It gets half way though the update then stops... still working all the kinks out?? Very frustrating!

Best Answer

‎12-22-2016 06:58

In response to MarcoGFitbit

‎12-22-2016 06:58

Hello there,

 

i have the pink arrow to update but everytime I press update fracker and then the screen pops up to say ' this will take 5-10 minutes ' it seems to load for a little while then disappears. I have tried to update the tracker over 10 times and this happens every time. I have restarted my tracker many times, turned my Bluetooth on and off etc nothing seems to be working? 

Best Answer

‎12-22-2016 07:17

In response to MarcoGFitbit

‎12-22-2016 07:17

I am having a similar issue. I followed the recommended prompt, and each step did not resolve the problem. I tried updating the device, and that would not work. I also uninstalled the device from the app, and in attempts to reinstall the device to my IOS app, it will not reinstall.  

Best Answer