Bring back old Fitbit app

[ncs001]

The updated app no longer stays on the screen whilst exercising so unable to see progress whilst running
Also doesn’t seem to log exercise at all

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @ncs001. Welcome to the forums.

Thank you for taking the time to share the inquiry regarding the new design of the Fitbit app.

I apologize for the experience and for any inconvenience caused with this change. Please note that whenever we make changes and improvements we think about how to meet the demands of our customers; however this does not guarantee that in some cases certain features, changes or improvements of the application or trackers will not be pleasant for some of the users. Our team is always working to enhance your experience and your feedback is a big part of that process. Thanks again for letting me know this situation. 

[ncs001]

Hello
Thanks for your reply
I wouldn’t say that The app has been “improved” so your reply unfortunately has fallen on deaf ears

The app switches itself off the screen during exercise. I was previously able to track distance and time during exercise. Now I have to physically remove it from my arm sleeve and open the phone and the app

My experience so far has shown that the app stops tracking during this time also

What is the point of the exercise app if it is now unavailable during and immediate after exercise

It is not fit for purpose!

Natalie stevenson

Sent from my iPhone

[DaveCors]

I had the same trouble with version 4.24 of the iPhone app.  It seems that the redesigned app no longer disables the idle timer in iOS, allowing the phone to lock during exercise.  For me, the app has also been crashing during workouts.  Today, I uninstalled the app and reinstalled version 4.25.  This version also doesn't prevent phone locking during workouts.  I didn't crash today during a run.  Let's see if it remains stable.