help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Calorie and active minutes went crazy today's morning

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-12-2017 09:51

‎02-12-2017 09:51

So last night I charged my fitbit ch2

I put it on, and went for a run this morning, and about and hour ago I was synchronizing and all of the sudden the numbers went crazy!.. affecting not only today's activities but the hole week!..when I checked and sync I had 4580 calories burned and14560 steps in only a 30 min run!.. and 570 active minutes. 

I already reset my Fitbit , but nothing seem a ton correct the problem. Please help

Best Answer
0 Votes
1 REPLY 1

‎02-13-2017 11:07

‎02-13-2017 11:07

Hey  @Marytere! Thanks for joining the Forums.

 

So that I can better understand the situation and get a look at all of the information that was suddenly added up, could you please take a screen shot and then post it as a reply? That way it'll help you determine the best way to proceed.

 

Look forward to helping you get this straightened out!

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes