Calories intake are displayed incorrectly

[ShainaW88]

The calories I’m logging are not adding up properly. It says my total is less than it actually is. I realized this when I shared my total calories in one of my groups and my calorie total was higher than the app originally said. The normal food log shows a lower, incorrect total but when I share my total calories using the share button it shows the correct total. I tried logging out of the app and restarting my phone but it didn’t fix the problem.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @ShainaW88, welcome back. It's nice to see you here!

Thanks for bringing this to my attention, as well for the troubleshooting steps tried. Nice way to go! This sounds strange, as the correct information should be displayed before and after sharing. May I know your iPhone's model and iOS version? Also, to look into this, please take a screenshot of the details displayed in the Fitbit app, and attach it in your reply.

If you've not done so, please force quit the Fitbit app, reboot your phone one more time and try checking your calories intake.

Keep me posted. 

[ShainaW88 · Accepted solution]

Hi, thank you for responding to my post. Everything seems to be working normally now. The issue only happened on that one day but now when I go back to that day in the food log it looks correct. I think the issue has been fixed but I will let you know if I run into any more issues. Thank you for your help. 

[LizzyFitbit]

Hi @ShainaW88, welcome back to the Forums. I'm sorry for m delayed response.

Thanks for keeping me updated, and I'm glad that everything is working correctly now. You're welcome, and feel free to reply back if you have any other question. By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Catch you later!