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Can't access Fitbit app and get error "Unable to download item. Please try again later."

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‎06-25-2021 07:10 - last edited on ‎06-27-2021 19:15 by

‎06-25-2021 07:10 - last edited on ‎06-27-2021 19:15 by

I'm having this same recurring problem.  I then saw that I needed an OS update on my iphone, which I did (was suppose to do so automatically overnight, but didn't because it said I had an alarm set, but I didn't have an alarm set--weird).  Also started getting weird text messages that said like Wanda replied to Mando (or something) on Fitbit.  I don't text or have any community members on Fitbit.  So after seeing these weird texts, I was unable to access the Fitbit App (getting the Unable to Download Item Please try again later).  I did the iphone OS update, restarted my phone, and restarted my Fitbit. What else do I need to try?

 

 

Moderator edit: subject for clarity 

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‎06-27-2021 19:13 - edited ‎06-27-2021 19:14

‎06-27-2021 19:13 - edited ‎06-27-2021 19:14

It’s good to see you in the community, @WEW.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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