help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't access Inspire HR cumulative exercise data in the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2021 18:33 - last edited on ‎06-17-2021 11:05 by

‎06-16-2021 18:33 - last edited on ‎06-17-2021 11:05 by

With the new Fitbit app, I can no longer access weekly, monthly or yearly cumulative exercise data from my Inspire HR.  I am very unhappy about this. How can I get at this data?

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎06-17-2021 11:04

‎06-17-2021 11:04

Welcome to the Fitbit Community, @LiHWalker.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend trying the following:

 

  1. Log out from the Fitbit app.

  2. Force quit the app and check if it is updated to the latest version by following these steps.

  3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes