help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't access any detailed info on the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2020 12:44 - last edited on ‎07-20-2020 10:56 by Fitbit Moderator

‎07-16-2020 12:44 - last edited on ‎07-20-2020 10:56 by Fitbit Moderator

Hi since downloading the update I can’t access any detailed info on my app.

ive tried resetting my phone. Any ideas please?

 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎07-18-2020 19:09

‎07-18-2020 19:09

Same issue here.. no access to details, only main pge comes up.

Best Answer
0 Votes

‎07-20-2020 08:23

‎07-20-2020 08:23

Same here. Started a walk/run activity log today and it started fine but halfway through it stopped logging and now will not let me access anything other than the main screen.

Best Answer
0 Votes

‎07-20-2020 11:06 - last edited on ‎09-03-2024 18:00 by Fitbit Moderator

In response to johnnycakes1969

‎07-20-2020 11:06 - last edited on ‎09-03-2024 18:00 by Fitbit Moderator

Hi @SophieLouTattoo, @Piojo1 and @johnnycakes1969. A warm welcome to the Community Forums.

Thanks for letting me know that the Fitbit app doesn't allow you to access your details. This shouldn't be happening and to work on this together please give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.
  5. Check your details one more time.

If the issue persists, let me know the model of your iPhone and the iOS/software version so I can look into this.

Keep me posted.

Best Answer
0 Votes

‎07-20-2020 12:37

In response to LizzyFitbit

‎07-20-2020 12:37

This worked! Thanks
Best Answer
0 Votes

‎07-21-2020 10:27 - last edited on ‎09-03-2024 18:00 by Fitbit Moderator

In response to johnnycakes1969

‎07-21-2020 10:27 - last edited on ‎09-03-2024 18:00 by Fitbit Moderator

Hi @johnnycakes1969. I'm glad to see you here again.

You're welcome and I'm glad the steps worked for you. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

See you around. 

Best Answer
0 Votes