Can't access to "Advance Sleep Analytics"

[joanagamaf]

Any iOS users having problems accessing the Premium feature “Advance Sleep Analytics” after this update? I have tried using 3 different iPhones (different models) and the app always crashes when I click to open this advance report. 
It does work normally when I use my boyfriend’s android phone. 

I wonder if I’m the only one suffering from this problem or it is a general thing. Want to make sure before I return my Versa 😞 

[MarreFitbit]

Hi there @joanagamaf, it's nice to see you around the Community Forums. I'm sorry to hear you're having issues to access to your "Advance Sleep Analytics" data, I understand where your concern is coming from and how you must be feeling. Thanks for the details shared in your post and for already trying to solve the issue. 

I've seen you got in touch with our Support Team after posting here and they helped you to get this issue solved. If you still need help, please feel free to contact our team back for further assistance. 

I moved your post to iOS App for organization purposes. 

Have a nice day! 

[joanagamaf]

Hi there.

Unfortunately no, the problem has not been solved. All I got was an answer through email saying: ”iPhone 7 is in our list with compatible devices, so the app and watch should function smoothly. We are hoping this information helps you get the most out of your Fitbit-device!”

Meaning I got no help at all because although you claim the feature should work on iPhone 7 it clearly doesn't work on my. I also ran a test using my work phone, which is a new iPhone X, and the same problem happens. I simply can't access the “Advanced Sleep Analytics” and I’m definitely not happy with the support attitude with my case.

So either there is a problem with my Versa 3 when syncing with iOS app or there is a problem with the app. Either way, I’m not getting what I paid for and this kind of answer for support isn't helping.

[sergioEs]

Hi Im am having the same issue. I am not able to access advanced sleep analytics on my Iphone 7. it just stays loading and nothing happens. I have the premium suscription and it also crashes once i try to open the "advanced sleep analytics". this means i am not able to see any further sleep metrics.

some help please

[Mccathy1]

Thank you for sharing. I’m really upset because I only bought the device for this function and I’m having the same issue. If I get the same response as you I will have to return the device. 

[shanna4681]

I too am having the same issue. I got the device primarily for this feature and will return and get Apple Watch 

[Janeads]

Having the same issue. 
did you ever find a way to resolve it or have you returned the watch? 

[Camgirl14]

It started working the second day that I had it.

Sent from my iPhone

[Kate10009]

Same issue here. Did yours start working after a while?