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Can't add 5th challenge

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‎07-25-2016 08:39

‎07-25-2016 08:39

My iOS app has forgotten how to count. If I am in 4 challenges it will not let me add a 5th. Yes the 4 include all that are waiting to sync and end. It used to work correctly. But stopped about the middle of July. My friends are not having the same problem. I have closed the app, rebooted my phone, cleared my cache and nothing fixes the problem. Any suggestions? Is this a known issue?
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‎08-01-2016 04:51 - edited ‎10-19-2023 03:18

‎08-01-2016 04:51 - edited ‎10-19-2023 03:18

It's nice to see you around the Community @Kimbe Woman Very Happy! Hmmm...very strange let me say. We had this issue back in the past, but it has been solved. 

However, I'd recommend doing these steps:

  • Log out of your Fitbit App
  • Force quit the App
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App

Let me know if this does the trick! 

Maria | Community Moderator, Fitbit


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