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Can’t add device to the app

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‎05-20-2021 15:50

‎05-20-2021 15:50

I just factory reset my versa 2 to try to fix another issue I was having. I am not able to add it back to my Fitbit app. I’ve tried pretty much everything, I removed all of my devices, I turned my Bluetooth on and off, I’ve logged out of the app, I turned my phone on and off, I restarted the Fitbit, I even tried deleting and re-downloading the app. Nothing has working, I keep getting the notification saying “something went wrong”

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‎05-21-2021 13:37

‎05-21-2021 13:37

Welcome to the Fitbit Community, @mmaloy18.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming that you've removed your watch from the Bluetooth settings on your phone: on your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device. For complete troubleshooting tips, see Why can't I set up my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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