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Can't connect new Fitbit Charge HR to app

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‎08-08-2016 01:14

‎08-08-2016 01:14

I had to replace my FitBit Charge HR. I can't connect the new device to the app. The device is detected and I enter the code displayed on the device, but then I get an error message saying 'Failed, bad request'. Any ideas?
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‎08-09-2016 07:43

‎08-09-2016 07:43

It's nice to see you around the Community @Dubaiuser, welcome aboard Smiley Very Happy! Please follow what my friend @DerrickS has suggested here, I'm pretty sure that will do the trick for you!

 

Have a great day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎08-09-2016 07:43

‎08-09-2016 07:43

It's nice to see you around the Community @Dubaiuser, welcome aboard Smiley Very Happy! Please follow what my friend @DerrickS has suggested here, I'm pretty sure that will do the trick for you!

 

Have a great day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-18-2016 11:15

In response to MarreFitbit

‎08-18-2016 11:15

Thank you very much - that worked a treat!

Sent from my iPhone
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‎08-19-2016 07:42

In response to Dubaiuser

‎08-19-2016 07:42

YAY! Music to my ears @Dubaiuser Woman Very Happy, I'm glad to hear you're back!

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a nice weekend! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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