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Can't download the Fitbit app on my iPhone 5

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‎10-16-2020 08:49 - last edited on ‎10-20-2020 06:52 by Fitbit Moderator

‎10-16-2020 08:49 - last edited on ‎10-20-2020 06:52 by Fitbit Moderator

Hello, I just bought myself a Fitbit inspire, but cant download the Fitbit App to my Iphone 5- iOS 12.4.8 

The message appearing in the App store is ''requires iOS 12.2 or later' but my iOS12.4.8 won't allow me download it. Any other options to get started with the Fitbit inspire? Thanks

 

Moderator Edit: Clarified subject

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‎10-18-2020 08:20

‎10-18-2020 08:20

Hello @MiriamD73 and welcome to the Help forums.  I am scratching my head over your issue.  You say you have an iPhone 5, not a 5s.  The maximum major iOS supported by an iPhone 5 is iOS 10.  So I am not sure how you have iOS 12.4.8 on your phone.  

 

I can say that the iPhone 5 is no longer on the list of compatible iPhones.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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