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Can't even set up my new fit bit to my iPhone!!

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‎03-08-2017 11:54

‎03-08-2017 11:54

I just bought the new charge 2 Sunday and have not been able to even set it up on my iPhone! So frustrating!! I set it up on my husband's android phone and it works fine and also our Samsung tablet. Why won't it work on my iPhone. It is updated to latest version and we spent over an hour on the phone with tech support troubleshooting and nothing worked. Please help!

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6 REPLIES 6

‎03-08-2017 21:23

‎03-08-2017 21:23

I have same problem but with the Alta. Super frustrating. Spent so much time trying to figure it out. No results. 

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‎03-09-2017 05:42

‎03-09-2017 05:42

I just bought the charge 2 and I can't even get it to charge.  I am sending it back.  I have the regular Charge and love it.  This one is a pain.  I have wasted two days reading and trying to make it work.  I am over it.  My first one Charge 1 was wonderful, the strap started coming apart and the warranty was up three months ago.  Had to buy a new one and it doesn't work.  Not a good reputation for the charge 2.

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‎03-09-2017 06:16

In response to Zybo33

‎03-09-2017 06:16

@Zybo33 - Sorry you're having problems charging. It can be tricky placing the Charge 2 securely in the charger. It should snap into place with the button squarely in the hole. If it is seated correctly, the display will briefly show a battery icon. Please try it one more time. If you have a faulty device, the next one should be fine. I've had the Charge 2 since they came out and have had no problems with it. 

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‎03-09-2017 06:18

‎03-09-2017 06:18

@Hello5476 And @Jules97333 - So sorry to hear of the problems you're having. If you can tell me specifically which smart phone models you have, I'd be happy to help trouble shoot. 

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‎03-09-2017 06:40

In response to SunsetRunner

‎03-09-2017 06:40

I have Apple 6s.

Sent from my iPhone
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‎03-09-2017 08:20

In response to SunsetRunner

‎03-09-2017 08:20

I have an iPhone 6s plus

Sent from my iPhone
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