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Can't get notifications or turn off DND on my new Charge 4

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‎10-23-2020 20:07 - last edited on ‎10-25-2020 13:47 by

‎10-23-2020 20:07 - last edited on ‎10-25-2020 13:47 by

HI! So for about two hours on and off tonight I have been trying to set up my new Charger four. I have an Iphone 11, and the most up to date software. I have read a ton of suggestions within this website, and nothing is working. I cannot get any notifications from my phone (text, calls, calendar, email), I do not have a sleep time option within settings on the charger, and when I go into settings and try to turn off DND it will not allow me to return the main screen or any other options. If I click the side button, it turns DND back on?? When I hold the side button while on the main clock screen it shows me that DND is off. But it says it is on if I look at within settings on the charger. I'm so disappointed. I was really hoping this was going to help by making things a little easier, not spending time I already do not have. 

 

 

Moderator edit: subject for clarity 

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‎10-25-2020 13:46

‎10-25-2020 13:46

Welcome to the Fitbit Community, @mags123456.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your new Charge 4. Thank you for trying to resolve this and providing the additional details. I am sorry that you are going through this situation, I understand how you are feeling and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-02-2020 18:44

‎11-02-2020 18:44

Finally figured it out. Hope this helps. On your Fitbit watch you will need to turn off “Do not Disturb” and “Sleep Mode”

 

On your Fitbit Watch:

1. Go to Settings 

2. Scroll to Do Not Disturb & select off

3. then scroll to Sleep Mode & select off

 

Once this is done you will start getting the vibrations from calls and texts. This will not affect your alarm settings. The alarm will still alert you & vibrate. 

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