Can't log anything in the app after recent app update

[Katydid0967]

Just did recent update to app on my iPhone and now it won’t let me log anything - water exercise food nothing 

I rebooted phone and fit bit with no success.  Anyone else have this issue and suggestions on how to fix it?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Katydid0967.

I am sorry to hear you're unable to log anything in the Fitbit app after the recent app update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone once again.
4. Open the Fitbit app and log back in to your account.

Let me know how it goes, I'll be around. 

[fleetingjeanne]

I did an upgrade and now my charge 3 is blank, the phone shows batter at medium.  Very frustrating as this fitbit is just maybe a year old.  So much electronic waste in this country and disappointing, I can't get it to work.  Any help would be appreciated. Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @fleetingjeanne.

Thank you for joining the thread and sharing that Charge 3 went blank after the update. I appreciate the additional details. I totally understand how you are feeling and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome. 

[fleetingjeanne]

Thank you for your reply.  I did plug it in it did charge and I wore it, in my phone it indicated a 53% charge but it is totally dead and will not do anything.  Not sure what happened.  I know it happened after I did an update. I'd never been notified to do one before, soooo.  I think it is gone for good.  Thanks

[LiliyaFitbit]

Hi @fleetingjeanne, thank you for your reply. 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[fleetingjeanne]

Thanks!! I know they are very back logged. So weird. It was fine

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @fleetingjeanne.

I appreciate your understanding. Due to recent events affecting our operations, our Support team may need more time to respond. Thank you for your patience. 

I'll be around if you have any questions. 

[BDS67]

Followed the steps and it’s working again. 

thanks 😊 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BDS67.

Thank you for joining the thread and sharing that you've resolved the issue after following the steps provided. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[dragonlady0719]

I had the same issue.  I follow these instructions and they work for me.

[emijblue]

I haven’t been able to sync any of my steps today even though my device says it is paired to my iPhone. 

[emijblue]

I have done all of these steps and they have not worked.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @dragonlady0719 @emijblue.

@dragonlady0719 I am glad to hear your issue was resolved after following the instructions from this thread. Thank you for your feedback.

@emijblue I am sorry to hear you haven't been able to sync your device. I appreciate your troubleshooting efforts and recommend following the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[fleetingjeanne]

My fit bit totally died and I had tried everything.  Thank-you everyone and now customer service is helping me as my fit bit was less than a year old.  

[emijblue]

I have tried all day to sync my device without success. I have tried all of the troubleshoots. My iPhone says my device is paired, but when I try to sync it says my phone is not paired.

Sent from my iPhone

[emijblue]

I tried to sync my phone all day, but all of the troubleshooting failed. My iPhone says it is paired, but the app says that it is not.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your replies, @fleetingjeanne @emijblue.

@fleetingjeanne I am glad to hear that our Support team took care of your case. Thank you for posting the update here. 

@emijblue Thanks for trying to resolve this, I appreciate the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

Let me know if you have any questions.