08-18-2020 14:00 - last edited on 08-19-2020 12:40 by LiliyaFitbit
08-18-2020 14:00 - last edited on 08-19-2020 12:40 by LiliyaFitbit
Just did recent update to app on my iPhone and now it won’t let me log anything - water exercise food nothing
I rebooted phone and fit bit with no success. Anyone else have this issue and suggestions on how to fix it?
Moderator edit: subject for clarity
08-19-2020 12:39
08-19-2020 12:39
Welcome to the Fitbit Community, @Katydid0967.
I am sorry to hear you're unable to log anything in the Fitbit app after the recent app update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-19-2020 14:19
08-19-2020 14:19
I did an upgrade and now my charge 3 is blank, the phone shows batter at medium. Very frustrating as this fitbit is just maybe a year old. So much electronic waste in this country and disappointing, I can't get it to work. Any help would be appreciated. Thanks
08-20-2020 17:00
08-20-2020 17:00
Welcome to the Fitbit Community, @fleetingjeanne.
Thank you for joining the thread and sharing that Charge 3 went blank after the update. I appreciate the additional details. I totally understand how you are feeling and I am here to help. I recommend trying the following:
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-21-2020 09:06
08-21-2020 09:06
Thank you for your reply. I did plug it in it did charge and I wore it, in my phone it indicated a 53% charge but it is totally dead and will not do anything. Not sure what happened. I know it happened after I did an update. I'd never been notified to do one before, soooo. I think it is gone for good. Thanks
08-21-2020 12:11
08-21-2020 12:11
Hi @fleetingjeanne, thank you for your reply.
I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-21-2020 13:05
08-21-2020 13:05
08-21-2020 13:24
08-21-2020 13:24
Thank you for your reply, @fleetingjeanne.
I appreciate your understanding. Due to recent events affecting our operations, our Support team may need more time to respond. Thank you for your patience.
I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-22-2020 09:10
08-22-2020 09:10
Followed the steps and it’s working again.
thanks 😊
08-23-2020 14:35
08-23-2020 14:35
Welcome to the Fitbit Community, @BDS67.
Thank you for joining the thread and sharing that you've resolved the issue after following the steps provided. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience.
In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-23-2020 17:02
08-23-2020 17:02
I had the same issue. I follow these instructions and they work for me.
08-23-2020 19:15
08-23-2020 19:15
I haven’t been able to sync any of my steps today even though my device says it is paired to my iPhone.
08-23-2020 19:16
08-23-2020 19:16
I have done all of these steps and they have not worked.
08-23-2020 19:45
08-23-2020 19:45
Welcome to the Fitbit Community, @dragonlady0719 @emijblue.
@dragonlady0719 I am glad to hear your issue was resolved after following the instructions from this thread. Thank you for your feedback.
@emijblue I am sorry to hear you haven't been able to sync your device. I appreciate your troubleshooting efforts and recommend following the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-23-2020 19:55
08-23-2020 19:55
My fit bit totally died and I had tried everything. Thank-you everyone and now customer service is helping me as my fit bit was less than a year old.
08-23-2020 20:30
08-23-2020 20:30
08-23-2020 20:33
08-23-2020 20:33
08-24-2020 17:06
08-24-2020 17:06
Thank you for your replies, @fleetingjeanne @emijblue.
@fleetingjeanne I am glad to hear that our Support team took care of your case. Thank you for posting the update here.
@emijblue Thanks for trying to resolve this, I appreciate the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.