help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t log exercise after the update on IOS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2019 22:30

‎10-03-2019 22:30

Can we have an update please, since the IOS update 13.1.2 you can’t manually add walks/runs (no + button) and it isn’t syncing to health app. Urgent update pleeeeeaase! 
PS it doesn’t seem to track walks accurately without the + button 😞

Best Answer
0 Votes
4 REPLIES 4

‎10-03-2019 23:13

‎10-03-2019 23:13

Go into the exercise tile to see the +.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎10-04-2019 00:10

In response to JohnnyRow

‎10-04-2019 00:10

In my Iphone (Xs) there's no + even not in the exercise tile.

Best Answer
0 Votes

‎10-04-2019 00:13

‎10-04-2019 00:13

I had this issue too as i couldn’t find the + button either. It seems that they have changed the design and it now looks like a small clock instead of a + button. It’s in the top right hand corner if you click on the exercise tile.

Best Answer
0 Votes

‎10-04-2019 00:24

In response to KirstenU

‎10-04-2019 00:24

Thanks, that's it! Strange way to log though...

Best Answer
0 Votes