02-16-2026
07:23
- last edited on
02-17-2026
03:25
by
MarreFitbit
02-16-2026
07:23
- last edited on
02-17-2026
03:25
by
MarreFitbit
Although I can login to my Fitbit app with my iPad, when I try to access the app with my iPhone, I get a message “please check that your email and password are correct”. I tried resetting the password, and saved it in my passwords (used the recommended one). My settings indicated the change was made, reflected on both devices. I can login on my iPad with the reset password, but still get the same message on my iPhone. Tried uninstalling and reinstalling, rebooting, enabled the “auto date and time change in setting, but still no luck. Appreciate any advice. (Both devices are running off same network fiber optic WiFi)
Moderator Edit: Clarified subject
02-17-2026 14:10
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
02-17-2026 14:10
Hello @Boyerok
I moved your post from the Charge 5 product help forum to the iOS app forum, a better fit for your issue.
Sorry that I can't help. I'm an Android user.
Rieko | N California USA MBG PE
Best Answer